Google Voice won’t reliably work in the background. Open the app settings to see if you’ve toggled on “Do not disturb” mode (and turn it back off if so).īut even if all your settings are perfect on the browser, Google Voice will still instantly mute audio after you stop interacting with the platform for a while - even if you’re just on the next tab over! The only fix is to jump back on the tab and click around for around 10 seconds. So, why aren’t you actually getting alerted when you have incoming calls or SMS messages? A long list of missed calls or voicemails is never a good sign for customer satisfaction. Though it’s a fairly easy fix - licenses and phone numbers can be managed through the “Users” section of the Google Admin console - getting started with Google Voice for business can be a huge hassle. When admins forget to turn on Google Voice for each individual account or accidentally re-assign a phone number, this could cause issues that team members can’t fix on their own. If you’re using Google Voice for Google Workspace, admins actually need to assign each user a Google Voice license before assigning phone numbers (and each number can only be assigned once). Otherwise, there is a pesky situation in which you or your team members may not be able to access Voice through your Google accounts. You can also run into issues if you are trying to have more than one Google Voice number on your phone. Or, you may need to go into your Google Play Store or App Store to update to the latest version of the Voice app. But if you’re running into errors with Google Voice, this could be an internet connection issue. Unable to access Google Voice accountĪt minimum, your Voice over Internet Protocol (VoIP) service should be one you can access. We’ve identified nine common issues with the internet phone service below. So what Google Voice issues do users face? And since Google doesn’t even offer customer support, how can you address them? We’ll help you troubleshoot nine common problems on the app, then explain how switching to a Google Voice alternative like OpenPhone can be a one-step remedy for all your GV woes. While you may be drawn in by how Google Voice works free for individuals, the service could end up costing you if it creates poor client experiences and inefficiencies within your team. If you rely on the platform to manage all your business phone calls and text messages, Google Voice not working can reflect poorly on your brand.Īs a professional or a small business owner, you need to be aware of all the roadblocks you may face (and if they can even be solved) before you choose your phone service. It’s one of the most well-known options on the market, and yet users often report multiple issues per month. Popularity isn’t always a sign of a smooth-functioning internet phone service. Partnerships Grow your business with OpenPhone.
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